The estimated transit time for air shipping from China to Saudi Arabia using Door-to-Door service is approximately 7 to 10 business days. However, this timeframe may be affected by factors such as public holidays, flight availability, and customs clearance duration. At Ajeeb Express, we strive to minimize delays and ensure a fast and efficient delivery experience.

The supplier is fully responsible for packaging the goods, not the shipping company. At Ajeeb Express, we do not control the type or quality of packaging used by suppliers. Therefore, if any damage occurs due to poor packaging, the supplier bears full responsibility. We strongly advise our clients to instruct their suppliers to use high-quality packaging, especially for fragile items such as glassware or electronics.

Yes, Ajeeb Express offers free storage facilities in China for its customers, allowing them to consolidate shipments from multiple suppliers into one location. We then ship the consolidated cargo in one batch according to the customer’s preferred shipping method—air or sea. This service helps reduce costs and streamline the shipping process efficiently.

Sea shipping from China to Saudi Arabia typically takes around 30 to 35 days until the goods are delivered to the customer. However, this timeframe may vary depending on customs clearance procedures at the ports, which can affect the final delivery date.

As Ajeeb Express is an officially registered Saudi business, all financial transactions are conducted exclusively via bank transfer to the company's official account. We also provide a certified tax invoice for every client, ensuring full transparency and compliance with regulations in the Kingdom.

Ajeeb Express operates through two main branches to better serve its clients: Saudi Arabia Branch: Riyadh, Al-Nuzha District, Abdullah Al-Sudairi Street. China Branch: Guangzhou, Siyuan Lu area, China. Our presence in both countries allows us to offer fast and efficient shipping services with the highest level of professionalism.

At Ajeeb Express, we strictly comply with Saudi and international customs regulations. Therefore, we do not ship counterfeit items or products that violate intellectual property rights. To ensure the safety of your shipments and avoid any legal or customs issues, please make sure the products you intend to ship are original or do not infringe on any registered trademarks.

At Ajeeb Express, we prioritize safe and reliable shipping services. However, we do not ship certain items that may pose risks or violate regulations, including: Batteries and chemical substances. Liquids that may affect the safety of shipments. Counterfeit products or items that are illegal. We ensure that your shipments only include safe goods that comply with both local and international laws.

At Ajeeb Express, we immediately initiate a thorough search process to locate any delayed or potentially lost shipment. It's important to note that cases of lost shipments are extremely rare in our operations. If the shipment cannot be recovered, we offer compensation of up to SAR 100 per lost carton, in accordance with our terms and conditions. We are committed to providing safe and reliable shipping from China to Saudi Arabia, with strong measures in place to prevent shipment loss and ensure your goods are protected throughout the international shipping process

Shipment Tracking page, and the system will provide detailed updates on the shipment status, including its current location and the estimated delivery time. At Ajeeb Express, we offer a reliable tracking system to keep our customers informed every step of the way — from China to your doorstep in Saudi Arabia.

You can use our online shipping calculator. Just enter the weight and dimensions of your package, choose your preferred shipping method (air or sea), and the system will provide an estimated cost instantly.

Yes, we accept small sample shipments. Please contact us to choose the best shipping method and determine the cost.

We provide customs clearance services, but you should check the list of allowed and prohibited items by Saudi customs and ensure all required documents are complete for smooth clearance.

Currently, our services are limited to shipping from China to Saudi Arabia, but we are planning to expand to other countries in the near future.

Do you provide shipping services for individuals or only companies?

You can contact us via our website or WhatsApp to get a quotation. Then, ship your goods to our warehouses in China, and we will handle the entire shipping process until your cargo arrives at your address in Saudi Arabia.

We offer two main options: Air Freight (fast delivery, usually 7–10 days). Sea Freight (cost-effective, usually 30–35 days).

We accept payments via local bank transfers within Saudi Arabia, as well as other secure electronic payment options.

Shipping costs depend on: Actual weight or volumetric weight (whichever is higher). Shipping method (air or sea). Type of goods shipped. Our team provides clear and transparent pricing before shipping begins.

Yes, Ajeeb Express provides reliable and fast shipping directly to Amazon and Noon warehouses in Saudi Arabia and the UAE, with careful tracking to ensure your shipment arrives safely and on time.

In most cases, suppliers arrange delivery of the goods directly to Ajeeb Express warehouses in China. If this is not possible, Ajeeb Express can arrange pickup from the factory within China and transport the goods to our warehouse. Local transportation costs will be added to the final invoice after informing the client in advance.

Ajeeb Express is committed to monitoring all shipments and coordinating with carriers and relevant authorities until delivery. In cases of delay or loss outside the compensation coverage, we assist the client in filing official claims and following up with the carrier and concerned parties, without assuming financial liability for non-covered shipments. We ensure transparent communication and keep the client informed throughout the process.

No, there are no hidden or additional charges applied to the client. The agreed shipping cost includes all services, and only 15% Value Added Tax (VAT) is applied to the shipping cost, in accordance with Saudi regulations.

Yes, a preliminary shipping quotation can be provided before shipment based on the shipment details such as weight, dimensions, shipping method, and destination. Please share the required information with Ajeeb Express to receive an accurate quote.

Yes, Ajeeb Express provides Express shipping services for urgent shipments, subject to the type of goods and destination. The delivery time and cost are determined after reviewing the shipment details.

Yes, absolutely. At Ajeeb Express, we provide an advanced real-time tracking system. From the moment your goods arrive at our warehouse in China until they reach your doorstep, our platform sends instant notifications regarding any status updates. You can also log in to your dashboard at any time to monitor your shipment's progress and view its precise current location

The application of VAT depends on the billing entity: Payment via Riyadh Office: If the shipping fees are paid through our Saudi Arabia office, VAT will be automatically applied to the service cost in accordance with local regulations. Payment via China Office: If the transaction is processed directly through our China office, no VAT will be charged on your shipping invoice. We recommend consulting with our team to choose the most suitable payment method for your business.

the higher value between the actual weight (kg) and the volumetric weight (space occupied).The Volumetric Weight Formula:(Length × Width × Height) / 5000 (standard for air freight).$$\text{Volumetric Weight (kg)} = \frac{L \times W \times H \text{ (cm)}}{5000}$$Tips to reduce volumetric weight and save money:Repacking: We remove unnecessary outer boxes and extra padding to minimize the parcel's dimensions.Consolidation: Combining multiple items into a single, well-fitted box eliminates wasted space.Vacuum Sealing/Poly Mailers: For soft items like apparel, using shipping bags instead of boxes significantly reduces the volume.

Yes, we do. Ajeeb Express provides free warehousing services at our advanced facilities in China (Guangzhou). This service allows you to shop from multiple suppliers or websites at your own pace. We securely store your items until all your orders arrive, then consolidate them into a single shipment to help you maximize your shipping savings.

Yes, the safety of your shipment is our top priority. All shipments through Ajeeb Express are covered by a protection and compensation policy in the event of loss or damage during transit. For high-value goods, we also offer additional insurance options to guarantee a full refund of the item's value in exceptional cases. We are committed to complete transparency to ensure a secure and reliable importing experience from China.

Yes, it is sometimes possible to import small quantities from China without a commercial registration, especially if the shipment is for personal use or limited quantities. However, for regular commercial imports, having a registered business helps simplify customs clearance and legal procedures. Learn more about importing from China here: https://www.ajeeb-express.com/Blogs/alastyrad-mn-alsyn

Some products may be restricted or require special permits when shipping from China to Saudi Arabia, such as: Flammable materials Certain medical devices Chemicals Counterfeit branded products It is important to verify that your products are allowed for import before arranging the shipment. Learn more about shipping from China here: https://www.ajeeb-express.com/Blogs/alshhn-mn-alsyn-al-alsaaody

Sea freight is usually cheaper for large shipments, while air freight is faster and better for small or urgent shipments. Choosing the right shipping method depends on shipment size, urgency, and budget. Learn more here: https://www.ajeeb-express.com/Blogs/alshhn-albhry-am-alshhn-algoy-kyf-tkhtar-alarhs-lshhntk-mn-alsyn

Many entrepreneurs use the White Label business model, where a factory manufactures the product and the importer places their own brand name on it. This allows businesses to launch their own branded products without owning a factory. Read more here: https://www.ajeeb-express.com/Blogs/tgar-al-white-label-kyf-tbny-aalamtk-altgary-alkhas-mn-msanaa-alsyn

Negotiation is common in Chinese business culture. Buyers can often get better prices by comparing suppliers, increasing order quantities, and building long-term relationships. Learn more here: https://www.ajeeb-express.com/Blogs/kyf-ttfawd-maa-almورد-al-syny-o-thsl-aal-afdl-saar

Yes, most Chinese manufacturers require a deposit before starting production, typically around 30% to 50% of the order value. However, it is important to verify the supplier before making any payment. Learn more here: https://www.ajeeb-express.com/Blogs/nsayh-qbl-dfa-aalarbon-llmordyn-fy-alsyn

Shipping costs from China depend on several factors including: Shipment weight Shipment volume Shipping method (sea or air) Origin and destination ports. Learn more here: https://www.ajeeb-express.com/Blogs/alshhn-mn-alsyn-al-alsaaody-aldlyl-alkaml-lltkalyf-otrk-alshhn-albhry-oalgoy

Yes, products purchased from Alibaba can be shipped directly to Saudi Arabia. After placing the order, a freight forwarder can collect the goods from the supplier and arrange export procedures and international shipping. Learn more about shipping methods here: https://www.ajeeb-express.com/Blogs/alshhn-albhry-am-alshhn-algoy-kyf-tkhtar-alarhs-lshhntk-mn-alsyn

Alibaba is designed for international trade, while 1688 mainly serves the Chinese domestic market and often offers lower prices. However, buying from 1688 may require a local agent due to language and payment limitations. Learn more here: https://www.ajeeb-express.com/Blogs/tgar-al-white-label-kyf-tbny-aalamtk-altgary-alkhas-mn-msanaa-alsyn

To choose a reliable supplier in China, you should verify: Supplier reviews Company history Product samples Clear product specifications Negotiating with suppliers can also help evaluate their professionalism. Learn more here: https://www.ajeeb-express.com/Blogs/kyf-ttfawd-maa-almord-al-syny-o-thsl-aal-afdl-saar

Yes, many businesses use White Label or Private Label manufacturing to create products under their own brand name. The factory produces the product while the importer adds their brand and packaging. Learn more here: https://www.ajeeb-express.com/Blogs/tgar-al-white-label-kyf-tbny-aalamtk-altgary-alkhas-mn-msanaa-alsyn

Shipping costs can be reduced by: Using sea freight for large shipments Consolidating shipments from multiple suppliers Optimizing packaging to reduce volumetric weight Learn more here: https://www.ajeeb-express.com/Blogs/alshhn-mn-alsyn-al-alsaaody-aldlyl-alkaml-lltkalyf-otrk-alshhn-albhry-oalgoy

<p>Under our Shipping and Delivery Policy, the company reserves the right to dispose of shipments left in our warehouses for more than six months without contact from their owners to arrange shipping or collection. Please follow up on your shipment and respond to notices and warehouse updates sent through our official communication channels, including email.</p><p>If any items in your shipment cannot be shipped through our services, we will notify you. You will then need to arrange collection or transfer to another carrier that accepts those items.</p>